A new generation of customers are demanding chat as their channel, and operators need to meet these customer expectations, or risk becoming obsolete.
Powered by our self-learning NLP and hybrid operating model, TENNIS TEXT delivers:
TENNIS TEXT provides unparalleled operational control, freedom and flexibility. You aren’t married to us for rules-based consulting, and you can evolve the solution and improve on your own.
TENNIS TEXT offers an experience that users choose over speaking with an agent because it’s easier and delivers more value. For example, if a customer asks how to do something, the bot can give a link to a web page that provides step-by-step instructions, or present a video that clearly answers the question or a worksheet with the customer’s data.